Being a client-centric firm is crucial because the customer should be at the centre of everything in business. Being a customer-centric business means that the customer is the focal point of all decisions related to delivering products, services and experiences to create customer satisfaction, loyalty and advocacy. Customer empathy is key to creating a client-centric […]

What is design thinking? Innovation is key to the success and growth of any business. Design thinking is based on designer’s workflows for mapping out the stages of a design. However, it can be used as a standardised innovation process to help develop creative solutions to problems in any business. Design thinking became popular thanks […]

At first glance, it’s often easy to dismiss a customer journey as being something very simple – you offer a product or service, and the customer buys it. However, the customer journey is often incredibly complex. The shift to e-commerce has redefined customer expectations. Customers expect to be able to order almost anything online and […]

What can businesses learn from car manufacturing giant Toyota? Well, The Toyota Way is a set of principles and behaviours that are key to the firm’s managerial approach. The Toyota Way is supported by two main pillars – continuous improvement and respect for people. The management team at Toyota are taught to never be satisfied […]

Inflation is running at an all-time high. How can businesses support their employees through these difficult times? Businesses around the world have managed their way through formidable challenges due to the pandemic, and now they must contend with inflation. Inflation is running at a 40-year high and this puts upward pressure on salaries. To hold […]

Klarna is an innovative payments company based in Sweden. It was started in 2005 by three students and offers payment solutions for businesses and consumers. Klarna offers “buy now, pay later” payment plans for both online and in-store purchases through its mobile app. Klarna is particularly well known for its “Pay in 3” payment plan […]

In March 2022 the Minister for Social Protection introduced to government the final design principles for a proposed pension auto-enrolment retirement savings system for Ireland. The objective of the proposed scheme is to ensure that every worker will have access to a workplace pension to supplement the basic State Pension. The proposal, scheduled to go […]

KEY TAX FILING DATES – September 2022 TAX HEAD RETURN PERIOD PAYMENT & FILING DATE Dividend Withholding Tax DWT August 2022 14thSeptember 2022 Professional Services Withholding Tax (PSWT) F30 August 2022 14thSeptember 2022 PAYE/PRSI/USC/LPT Monthly Deductions August 2022 23rdSeptember 2022 VAT VAT3 July/August 2022 23rdSeptember 2022 Corporation Tax Preliminary tax Accounting periods ending 31stOctober 2022 […]

KEY FILING DATES – August 2022 TAX HEAD RETURN PERIOD PAYMENT & FILING DATE Dividend Withholding Tax DWT July 2022 14thAugust 2022 Professional Services Withholding Tax (PSWT) F30 July 2022 14thAugust 2022 PAYE/PRSI/USC/LPT Monthly Deductions July 2022 23rdAugust 2022 Corporation Tax Preliminary tax Accounting periods ending 30thSeptember 2022 23rdAugust 2022 Corporation Tax Corporation Tax Return […]

A need for additional income and rising inflation is motivating people to start their own businesses and become entrepreneurs. New technology such as online payment systems, digital marketing tools and free online resources are helping to remove the traditional barriers in setting up your own business. The number of people setting up their own businesses […]