Customer relationship management in business

The basics of customer relationship management

In the current environment, customer relationship management is key. In order to develop valuable, long-term relationships with your customers you need to move the interaction from being purely transactional in nature to something longer term. Winning new customers when you can’t go out and meet people is challenging to say the least. In addition, repeat […]

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Conscious leadership

The three main pillars of conscious leadership

Conscious leadership is bringing your whole self, with total awareness, to your role as a business leader. Conscious leadership requires authenticity – to be a conscious leader you must be who you really are. Conscious leaders focus on the “we” rather than the “me” and focus on creating a culture of trust, care and positive […]

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Selling online with Shopify

Why Shopify is the best choice if you want to start selling products online

If you want to start selling your products or services online, Shopify provides the perfect platform to do so. Shopify is an e-commerce platform that provides businesses with the tools to create an online store. It is an incredibly popular platform and is used by over 1 million businesses worldwide. Shopify provides a lot of […]

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Diversity and inclusion

Best practice when implementing a diversity and inclusion strategy

The benefits of a more diverse and inclusive organisation are clear, but how do you actually go about implementing a diversity and inclusion strategy? Businesses are more focused on diversity and inclusion (D&I) than ever before. A McKinsey research report from 2018 shows that greater diversity in the workforces results in more profitable organisations. Here […]

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Microfinance Ireland

Here is everything you need to know about Microfinance Ireland

If you’re looking for a business loan up to €25,000 to fund your business, then maybe Microfinance Ireland can help. To be eligible for an MFI business loan, you need to have: your business is registered and operates in the Republic of Ireland a commercially-viable business proposal less than 10 full-time employees annual turnover of […]

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COVID-19

An overview of the supports for businesses impacted by COVID-19

Income supports The COVID-19 Income Support Scheme provides financial support to Irish workers and businesses affected by the crisis. Employment Wage Subsidy Scheme: The Employment Wage Subsidy Scheme (EWSS), provides a flat-rate subsidy to qualifying employers based on the numbers of eligible employees on the employer’s payroll. COVID-19 Pandemic Unemployment Payment: The Pandemic Unemployment Payment is available […]

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Stress at work

10 quick fixes to help you perform under pressure in work

Many of us have to deal with pressure and your business is no exception! As stress is often inevitable, these quick fixes will help you and your team perform under pressure and thrive. 1. Get rid of your bad clients and customers that take too much resource and not enough reward (in the widest sense of […]

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Jeff Bezos

What all businesses can learn from Amazon founder Jeff Bezos

As Jeff Bezos steps down as CEO of Amazon, his legacy continues to inspire business leaders across the world. Jeff Bezos started Amazon as a loss making online book store and has built it into one of the largest and most successful businesses in the world. Amazon is a business that is known for having […]

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Reddit

This is how to use Reddit as a tool to build an online network

What is Reddit and how can you use it? Reddit has been in the news a lot recently, due to the Gamestop share price boom that was largely driven by an investment forum on the site. So what exactly is Reddit? Reddit is a hugely popular online forum. It allows users to create their own […]

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Feed forward instead of giving feedback

Managers should feed forward rather than give feedback

People can respond negatively to constructive feedback – so feed forward instead. When we provide feedback to an employee, we share information in terms of how they are currently performing. When negative feedback is given, the individual can respond defensively. Even constructive feedback can be taken the wrong way. The idea of feed forward is […]

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