What is design thinking? Innovation is key to the success and growth of any business. Design thinking is based on designer’s workflows for mapping out the stages of a design. However, it can be used as a standardised innovation process to help develop creative solutions to problems in any business. Design thinking became popular thanks […]

At first glance, it’s often easy to dismiss a customer journey as being something very simple – you offer a product or service, and the customer buys it. However, the customer journey is often incredibly complex. The shift to e-commerce has redefined customer expectations. Customers expect to be able to order almost anything online and […]

What can businesses learn from car manufacturing giant Toyota? Well, The Toyota Way is a set of principles and behaviours that are key to the firm’s managerial approach. The Toyota Way is supported by two main pillars – continuous improvement and respect for people. The management team at Toyota are taught to never be satisfied […]

Inflation is running at an all-time high. How can businesses support their employees through these difficult times? Businesses around the world have managed their way through formidable challenges due to the pandemic, and now they must contend with inflation. Inflation is running at a 40-year high and this puts upward pressure on salaries. To hold […]

Klarna is an innovative payments company based in Sweden. It was started in 2005 by three students and offers payment solutions for businesses and consumers. Klarna offers “buy now, pay later” payment plans for both online and in-store purchases through its mobile app. Klarna is particularly well known for its “Pay in 3” payment plan […]