Customer onboarding is vital. If your customers have a positive experience from the very beginning, they are going to stick with your product or service and continue to do business with you.   Customer onboarding is the nurturing process that gets new users and customers acquainted and comfortable with your product or service. A positive […]

Building in short meditation breaks into your working day can help you to feel sharper, more refreshed and energised. The modern workplace is mentally and physically demanding. As business has become more global and complex, we are constantly juggling priorities, multi-tasking and chasing deadlines. Depending on your job, you will experience varying degrees of demands […]

Environmental, Social and Governance (ESG) criteria are a set of standards for a firm’s operations. There is growing interest in environmental, social and governance (ESG) considerations in the business community. Many people have strong views and expectations when it comes to corporate behaviour and at the same time an appreciation that businesses are part of […]

With many of us now working from home, making video conference calls, uploading documents and conducting business online, how can firms ensure that their data and systems are secure? Update your network security While you should really do this on a regular, ongoing basis, making sure your devices are completely up to date with the […]

The Covid Restrictions Support Scheme (CRSS) announced on Budget day provides targeted support to businesses that are forced to close temporarily or operate at a significantly reduced level because of COVID-19 public health restrictions that either prohibit, or significantly restrict, customers from accessing their business premises. Generally, this refers to COVID-19 restrictions at Level 3, […]