The 9-box grid segments employees into 9 groups based on two dimensions – performance and potential. The purpose of the matrix is to align talent management and development initiatives to where they add the most value. When making talent management decisions, it is important to consider how well particular employees perform today and how well […]

Being an empathetic listener is an important aspect of being a manager – here is why. Effective leadership in business requires more than just giving orders or making decisions. It involves understanding and connecting with employees on a deeper level, which is where empathetic listening comes into play. As a manager, developing empathetic listening skills […]

The General Data Protection Regulation (GDPR) impacts businesses worldwide. GDPR mandates stringent requirements governing the processing of personal data, emphasising transparency, accountability, and individual’ rights. Businesses must grasp the fundamental principles and obligations outlined by GDPR to align their practices accordingly. Conducting a Data Audit A critical first step for businesses is conducting a comprehensive […]

Square Point of Sale (POS) systems have become incredibly popular since they launched in 2017. The ubiquitous little square card reader now appears everywhere from busy restaurants to coffee carts outside train stations and even in taxis. Square’s card reader is a little square gadget that connects wirelessly to your mobile phone or tablet. When […]

Most businesses have exposure to cyber risk – here’s how to deal with a cyber-attack. Almost every modern business relies on computer networks for day-to-day operations, and this means that most firms are exposed to cyber risk. A cyber-attack is any attempt to steal data, damage or disrupt a computer system. In the event of […]