Bookkeeper/Accounts Assistant The key responsibilities are as follows: Maintaining bookkeeping records for clients. Preparation of VAT returns Assisting the payroll manager in the preparation of weekly and monthly payroll for small and large enterprises Preparation of accounts for sole traders, partnerships and small companies; Assisting the tax team with income tax and corporation tax compliance; […]

Being a client-centric firm is crucial because the customer should be at the centre of everything in business. Being a customer-centric business means that the customer is the focal point of all decisions related to delivering products, services and experiences to create customer satisfaction, loyalty and advocacy. Customer empathy is key to creating a client-centric […]

What is design thinking? Innovation is key to the success and growth of any business. Design thinking is based on designer’s workflows for mapping out the stages of a design. However, it can be used as a standardised innovation process to help develop creative solutions to problems in any business. Design thinking became popular thanks […]

At first glance, it’s often easy to dismiss a customer journey as being something very simple – you offer a product or service, and the customer buys it. However, the customer journey is often incredibly complex. The shift to e-commerce has redefined customer expectations. Customers expect to be able to order almost anything online and […]

What can businesses learn from car manufacturing giant Toyota? Well, The Toyota Way is a set of principles and behaviours that are key to the firm’s managerial approach. The Toyota Way is supported by two main pillars – continuous improvement and respect for people. The management team at Toyota are taught to never be satisfied […]